Returns & Exchanges

Due to the perishable nature of our premium chocolate products, we are unable to accept returns unless the items arrive damaged or incorrect. If your order is not in perfect condition, please contact our customer care team within 14 days of receipt for a resolution.

1

Contact Customer Care

Email our support team with your order number and a brief explanation of the issue regarding your chocolate delivery.

2

Provide Photographic Evidence

Attach clear photos of the damaged packaging or incorrect items so our quality control team can assess the claim.

3

Await Verification

Our team will review your request within 48 hours to confirm if a refund or a replacement shipment is applicable.

4

Receive Refund or Replacement

Once approved, we will either dispatch a fresh box of chocolates or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing